FAQs

How do I place an order?

Simply select the product you want from the dropdown menu on the product page and then click the 'Add to Cart' button. Follow the steps in the checkout process, and once your order is confirmed, we will prepare it and send you a tracking number.

How do I receive orders for multiple items?

When you order multiple items, each item is usually shipped in a separate package to ensure efficient delivery.

Is my personal information safe?

Yes, we take your privacy seriously. Our website uses SSL encryption to protect your personal data during transmission. We may share your information with trusted third-party service providers as necessary to fulfil your orders, provide services, or improve your experience, always in line with our Privacy Policy. To learn more about how your data is used and protected, please refer to our Privacy Policy.

How long does it take for my order to be processed?

Orders will be shipped within 1 to 2 working days  (Monday to Friday).

How long does it take for my order to be shipped?

The delivery time is 2 to 5 working days for the United Kingdom. In total, it takes 3 to 7 working days to send the product to you.

What is the final order time?

Orders placed after 05:00 PM (GMT) Greenwich Mean Time (London). Orders placed Monday through Friday will be processed the next business day.

Do you also ship outside? United Kingdom?

At this time, we only offer shipping within the United Kingdom.

How much does shipping cost?

Visit our Shipping Policy to know the shipping charges.

What is your return policy?

We gladly accept returns within 14 days of the purchase date.

How long does it take to get my money back?

Refunds will be processed within 10 days of receipt of the returned item.

Are there any items that cannot be returned?

Yes, Gifts and opened or used products cannot be returned.

Can I cancel my order?

Yes. Cancellations will be accepted within 24  hour accepted of placing your order. Please contact us immediately if you wish to cancel.